Digital Transformation and Talent

Digital Transformation is a hot topic. Prior to the world changing due to the pandemic, it was integrating AI and machine learning assist with automating the risk calculations during policy underwriting or fraud detection when claims are filed. During the pandemic, the focus changed to the user experience for the agents, underwriters, adjusters, and even the customers facilitating remote work …

Legacy Systems

I stumbled upon an article in the IEEE Spectrum this month that highlights the massive elephant that exists in the room of most organizations that have been around for a while. In fact, Spectrum dedicated their September 2020 print issue to this concern. And concern it is. From a business perspective, they were sold a complete turnkey system that they …